Route Package Protection
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Shipping & Returns
Shipping & Returns
Return and Exchange Policy
We understand that sometimes items just don't work out. Please see the following for how to return/exchange an item.
What items are eligible to be returned?
Please note that certain restrictions/limitations are in place surrounding the eligibility of product returns. All of the following are considered "final sale" and ineligible for return:
-All items marked "(Sale)" or "Final Sale" (This includes all items that are listed/purchased from our sale page.)
-Items purchased at a 40% or more discount.
-Items marked as "door busters"
-Earrings (due to sanitary issues)
-Bralettes (due to hygiene issues)
-Items for your head (hats, beanies, headbands etc) due to sanitary issues
-If you send back an item that does not qualify for a return then you will be responsible to email and pay a return shipping charge of $5. We will hold non-returnable merchandise for 14 days. After 14 days the items will be donated to charity.
Storehouse Flats Preorders
Storehouse Flats are a custom, made to order item, and we are no longer purchasing extras to carry in our inventory. For that reason, as of 1/1/22, we are no longer offering returns on Storehouse Flat Preorders.
What if I need to return an eligible item I purchased?
-Before an item(s) is sent back, please send an email to firstname.lastname@example.org to confirm your item(s) is eligible to be returned.
-In an effort to keep our prices as low and competitive as possible, all qualified returns will be issued store credit (in the form of a gift card) only.
-Returned merchandise cannot be worn, washed, stained, damaged or altered in any fashion. All hang tags must be intact (if the item came with one), and attached in their original form.
-Items that appear worn, or that have stains, smell of cigarette smoke, deodorant, dog hair or odors, etc will not be accepted. If an item has been worn once it will not qualify for a return.
-Shoes must be sent back in a box or bag that covers the original shoe box. If you send back a pair of shoes only in the shoe box then you will be charged a 15% restocking fee.
-All eligible items for return are required to be securely and neatly packaged, and received within 14 days. If an item is not received within the 14 days you may be charged a 15% restocking fee.
-Shipping charges are non-refundable, and the cost incurred for return shipment is the responsibility of the sender.
-If, for any reason, all of the above criteria are not met when attempting to submit a return, we reserve the right to reject and/or refuse any item according to our discretion.
-Upon receipt and approval, return processing takes 1-3 business days to complete. You will receive an email to the email address we have on hand with the information about how to redeem your store credit.
Do NOT attempt to return any items if the above criteria is not matched, for our returns department will not accept it.
We also suggest getting tracking for the package as we are not responsible for any lost in transit packages.
Packages lost or stolen during transit are unfortunately out of our control and therefore, we cannot refund or replace items that do not make it to us. We apologize for the inconvenience this may cause, and encourage you to get a tracking number from USPS, UPS or FedEx when you ship your item.
-Please include the original invoice that was in the package when you received your order. Please circle the items you are returning, and write the reason for return on the invoice.
What if I want to exchange something?
We do not offer traditional exchanges. Any items that are sent back are processed as returns. (Please read above to see how those work.) We encourage you to purchase the item you want in the correct size, THEN send in the one that did not work for store credit. (You are more than welcome to send in any items that do not fit, wait for your store credit, and then purchase the correct size with your store credit, but please be aware that many of our items sell our quickly, so there is a chance your correct size will be gone before we receive and process your return.)
Please read the product descriptions carefully as we use many different manufacturers. Due to this, sizing can be different. This guide is a great too but it's not perfect which is why we include exact measurements of each item. Not sure what size you are? Please contact us and we are happy to help! Email us at email@example.com.